SHIPPING & RETURNS
Our commitment to exceptional customer service extends to our shipping and returns policies. In this section, we provide comprehensive details about our shipping policy, return policy, refunds and more. If you have any questions, please feel free to contact us.
SHIPPING POLICY
Shipment processing time:
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
Delivery delays can occasionally occur. Please allow additional days in transit and delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
RETURNS
AEA Northeast will accept returned products that have been damaged in shipment, have been incorrect sent, were originally defective within 30 days. If 30 days have gone by since you received products, unfortunately we can’t offer you a refund or exchange. Please note, shipping and handling fees are non-refundable and you will be responsible for paying to have the merchandise shipped back to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an original receipt or proof of purchase. – Any item that has been tampered with customized, or shows sign of use will not be eligible for return.
PARTIAL REFUND
Item that are used, not in the original packaging, or otherwise not in new and sellable condition cannot be returned without authorization from us, if approved, a restocking fee of 15% will apply.
SALES, CLOSEOUTS, AND DISCONTINUED ITEMS
These sales are finial and unfortunately cannot be refunded.
EXCHANGE
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 413airguns@gmail.com
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. And product should be packaged safe and insured. Any damage that occurs in return shipping is the responsibility of the customer.
Please consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.
All credit card cancellations and/or refunds will be subject to 5% transaction fee to cover bank fees for items returned not defective.
